Connected Monitoring Workflows for Behavioral Health
TMS helps behavioral health organizations connect medication management workflow, assessment processes, remote and hybrid care coordination, documentation, and technology around provider-directed care.
Medication monitoring may be appropriate in certain clinical situations based on provider judgment, patient circumstances, medication therapy, applicable guidance, and organizational policy. TMS helps practices operationalize the surrounding workflow.
IN-PERSON, HYBRID AND VIRTUAL CARE ON ONE WORKFLOW
Behavioral Health Provider
Clinical decisions
Illustrative operational structure. TMS coordinates operations; laboratory partners perform ordered testing.
Understanding Behavioral Health Operations
Behavioral health organizations coordinate care across therapists, prescribers, care managers and front-office staff. Many now operate a mix of in-person and virtual visits, which multiplies the number of workflow paths a single patient can follow.
Medication management, assessment administration, scheduling and documentation each carry their own process. When those processes are handled separately, information about the same patient ends up in different places.
TMS supports the operational connection between them: how a provider-directed order is placed, how remote workflows are handled, how results and assessment output reach the care team, and how the surrounding documentation is organized.
- Mixed in-person, hybrid and virtual care delivery
- Care teams spanning multiple roles and disciplines
- Assessment workflows alongside medication management
- Documentation that follows the patient across visit types
Operational reality
Operational Challenges in Behavioral Health
Workflow, coordination and documentation challenges — not clinical ones.
Medication management workflow
Prescribers, therapists and care managers need a shared view of what has been ordered and what is outstanding.
Assessment administration
Behavioral assessments need a consistent way to be administered, returned and recorded.
Hybrid and remote care
Virtual visits change the practical steps of any workflow that assumed the patient was in the building.
Clinical context
Where Monitoring and Assessments May Fit
Medication monitoring may be appropriate in certain clinical situations based on provider judgment, patient circumstances, medication therapy, applicable guidance, and organizational policy. TMS helps practices operationalize the surrounding workflow.
- Medication therapy the prescriber is actively managing
- Assessment workflows the organization has defined in policy
- Hybrid care where the provider determines a remote workflow is appropriate
- Care transitions between levels of service
Important
Not every behavioral health patient requires drug testing or any specific assessment. Those determinations belong to the treating clinician, not to TMS or to a laboratory partner.
How it works
A Connected Behavioral Health Workflow
The workflow branches by visit type, but role ownership does not change.
- ProviderStep 01
Patient evaluation
The behavioral health provider evaluates the patient and establishes the plan of care.
- ProviderStep 02
Determines the appropriate workflow
The provider determines whether medication monitoring, an assessment, or neither is appropriate at this point in care.
- TMSStep 03
Coordinates the operational path
TMS supports the ordering process, in-office or remote logistics, technology access and staff process.
- Laboratory PartnerStep 04
Performs ordered testing
Where laboratory testing is ordered, a qualified laboratory partner performs it and issues the report.
- ProviderStep 05
Reviews results and assessment output
The clinician reviews and interprets returned information as part of the plan of care.
- Practice + TMSStep 06
Documentation and care-team visibility
The organization documents the encounter; TMS supports the surrounding workflow and reporting access.
TMS does not practice medicine and does not perform laboratory testing. Clinical decisions remain with the treating provider, and testing is performed by qualified laboratory partners.
Technology
Remote Collection and Assessment Status
Behavioral health teams need to see where a patient is in a workflow that may never happen inside the office.
Care Coordination View
- Remote sessions scheduledVisible to the care team
- Assessment statusAdministered / outstanding
- Reports availableReleased by the laboratory partner
- Follow-up itemsAssigned to the practice team
Illustrative interface. Only capabilities confirmed during implementation are enabled for an organization.
Business-only communication — do not submit PHI.
This form is intended for healthcare providers and organizations. Do not submit patient information or protected health information (PHI).
Recommended solutions
Solutions that support Behavioral Health
Questions
Common questions from this setting
How can TMS support a behavioral health organization?
By connecting the operational steps around medication management, assessments, remote care and documentation into one supported workflow.
Can assessments be administered as part of a virtual visit?
The assessment workflow is designed with your team and can be aligned with virtual visits where the clinician determines it is appropriate.
Is medication monitoring required for every patient?
No. It is not necessarily appropriate for every patient; the treating clinician decides.
Also serving
Other healthcare settings
Have a Question?
Let's Build a Better Medication Monitoring Program
Tell us about your current workflow, laboratory relationships, technology, and program goals. A TMS consultant can help identify operational opportunities and discuss solutions that fit your practice.